Ordering by Email or Phone

Customer Service

Phone: 1-877-BioLegend (1-877-246-5343)
Fax: 1-877-455-9587

If ordering by email, send us your institution's purchase order.

Please be sure to include the following information:
 

• Name of institution or company
• Account number (if available)
• Billing address
• Shipping address
• Catalog number and description
• Quantity and size required
• Name and email of purchasing agent
• Name and email of the end user
• Credit card number and expiration date or purchase order number
• BioLegend quotation number (if applicable)

If you cannot find the size or format you need in our catalog, please see our custom service options.

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How to Order Online

Request account >

When placing an order online, you will be asked to provide either a purchase order number or a credit card number for the order to be accepted and processed. To order online:

1. Make sure your country's flag is selected.
2. Login to website with your email and password. If you do not have a login, please request an account using the Login/Register link.
3. Navigate to your product of interest by using the search feature at the top of our site, our advanced search, or selecting the product category and narrowing down until you find your product.
4. Select your desired quantity and use the “add to cart” button to add each product to the cart. At any time during your visit, you can go directly to the shopping cart by clicking on the cart icon on the top right-hand corner of the site.
5. Review the items in your shopping cart and choose the checkout button once your order is accurate.
6. The first step of the checkout opens a page named Customer Details, which should contain the correct shipping and billing information based on your login. If the shipping or billing information is not correct, select the "Can't find your information?" button. This will open a page that will allow you to request a profile update.
7. Once all your information is correct, the next step takes you to the Shipping & Payment Method page. Once completed, select Next to go to the Payment Details page.
8. Enter your payment details. Once everything is correct, click on the "Place Order" button. You will receive an order confirmation by email.

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Terms and Conditions

Unless otherwise indicated on product labels, BioLegend products are for research use only and are not intended for diagnostic or therapeutic use.

For more information regarding limitations on product use, pricing, and ordering, view our additional terms and conditions page.

To view patent numbers for the trademarks referenced in our catalog, visit our trademarks and patents page.

• Damaged or lost vials – Please contact Customer Service within 3 business days of receipt of product to report any damaged or lost vials.


• Short-filled or leaky vials – Contact Technical Service immediately if you suspect a vial is short-filled, leaky or otherwise defective.


• Changes to orders – Call or contact Customer Service to request any changes to submitted orders. Changes might be completed the next shipment day if not received by 12 pm PT. Additional items may be processed on a new order and be subject to a shipping fee.


• Cancellations – Call or contact Customer Service for any cancellation request by 12 pm PT. If order has shipped prior to cancellation request, a return authorization can be requested for a credit less the 20% restocking fee (25€ minimum).

Payment Options

We accept all major credit cards, as well as purchase orders (POs).

Prepayment by check or wire transfer is also accepted.

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Order Confirmation, Tracking, Invoices, and Duplication

• Confirmation – If you would like to confirm that your order has been successfully placed and/or sent, please contact BioLegend Customer Service or your local distributor. 


• Invoices – If you have a question about your invoice or payment, please contact the Accounting Department.


• Tracking – If you have placed a web order and are logged-in, you can obtain the tracking number from the Latest Orders page under your account profile. Track your order.


• Duplication – Written confirmation of a telephone or fax order is not required. However, if confirmation of an order is sent, it should be clearly marked "CONFIRMING ORDER - DO NOT DUPLICATE." 
  
  Duplicated shipments due to incorrectly marked confirming orders will be subject to a Restocking Fee of 20% of the order or minimum of $25, whichever is greater, plus shipping charges.

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Shipping

All orders are shipped F.O.B. Amsterdam, The Netherlands. Orders will be processed and shipped daily if received before 2pm CET/CEST (Central European Time/Central European Summer Time) for direct customers. All orders will normally be shipped by Next Day Air, unless otherwise specified. BioLegend reserves the right to select the best packaging and shipping method which will insure the stability of the product and allow efficient order tracking. Please store the products under the conditions indicated on the Product Data sheet upon arrival.

International customers purchasing directly from BioLegend will be responsible for shipping, customs clearance and all fees associated with it.

Return Policy

Please contact Customer Service within 3 business days regarding any items damaged during transit.

For all other returns, please contact Customer Service to obtain a return authorization form within 10 business days of order receipt. Upon receipt of authorized returned goods, a credit will be issued, less a 20% restocking fee or 25€ minimum.

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100% Satisfaction Guarantee

Your satisfaction is our number one priority.

Our rigid quality control guidelines allow us to offer a 100% satisfaction guarantee on all our products.

Exceptional quality and batch-to-batch consistency are important for all of us at BioLegend, and each batch must pass stringent biochemical and biological/immunological testing requirements. If any product does not perform as indicated on its Technical Data Sheet, contact Technical Service and we will do our best to troubleshoot the issue, replace the product, or credit you the original purchase price.

Feel free to contact our Technical Services Department if you have any other questions or concerns about your product. Our Technical Service Scientists are available to help with assay design, to suggest relevant positive controls, and to offer troubleshooting tips.

Terms:

1. End-users must properly store the products as recommended on the product Technical Data Sheet (TDS).
2. BioLegend only guarantees the performance of products in applications indicated as “Quality tested” or “Verified” on the TDS. All other applications, including those reported in the literature, are not subject to a performance guarantee.
3. Products are guaranteed until the expiration date. Please see the product CoA or contact Technical Services to find the expiration date for your lot of product.

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